Crystal Awards by eCarvers.com|Company Policies for our Crystal Awards and Gifts
Ordering Information
There are no minimums to purchase and we offer 3 ways to order recognition awards and gifts.
1. Online at www.ecarvers.com
Ordering online is quick and easy. 1. Choose the award you want 2. Select the options available 3. Click the checkout button and complete the required information.
2. By phone at 800-933-9606
We are here to answer any award or recognition question you may have.
3. email
*Please include: Product # and name, Qty, Available options, Text to be etched, logo/artwork in an .eps format, Full contact information including billing address (if different than shipping) and required delivery date.
*Please DO NOT include any credit card information. Payment information must be given verbally if placing an order via email. You can contact us at 800-933-9606 to provide your payment information.
Pricing
All of our prices include the item and text and/or artwork engraving on one location. Additional engraving areas are sometimes available for an additional charge. The particular item will have a full description and price.
Personalization
Engraving is always free* All of our awards can be personalized with text and/or customer supplied artwork. All engraving is done by hand using the sandblasting method. This method of crystal and glass engraving provides you with the highest quality custom award available.
We guarantee that when your award arrives it will be correct. This is why we provide award proofs prior to doing any award engraving. This ensures that the layout we use has been approved by the customer prior to engraving. If your award arrives incorrect, we will replace it for free. *
*All awards are engraved using the customers approved award proof.
Artwork Requirements
logos or artwork are requested in an .eps format and in Black & White only. If there is any text, please convert it to outlines.*Artwork provided in another file format will be reviewed to let you know if it can be used. Additional artwork charges may apply to convert or re-draw the artwork to an .eps format.
Photographs (for use on our illuminated Awards) – Please send photos in .tiff scanned at 300dpi for 5x7 or 600dpi for 8x10
*Graphic design is available at an hourly rate of 50.00 an hour. 1/2Hr. Minimum.
Providing Your Artwork
You can provide you artwork as an attachment via email or attach your artwork at the end of the checkout process.
Graphic Design
We handle all of your award layout and designs for you! With your provided text and artwork, we will create an award layout for approval prior to every order. If any changes need to be made we will make them at no additional fee.
If you have questions or need design ideas, visit our Award FAQ page.
Terms
All orders must be paid in full before any work on your award order will start. We except Visa/MasterCard and American Express.
Return Policy
Because of the nature of our service, we do not offer refunds. We will only replace/exchange, like for like, an item that has a manufactures defect in the glass or there is an error on our part. Any item that needs to be exchanged must have prior approval from eCarvers.com. No unauthorized returns will be accepted.
Cancellation Policy
Orders that are placed and canceled will incur a 100.00 cancellation fee. Orders canceled after award layout approval will be charged the full amount of the order minus shipping/handling charges.
Claims
All damage claims must be made within 7 days and must be returned in their original packaging
Shipping Method
We know that having your awards arrive on-time and in one piece is essential. That's why we are masters at packing your awards for safe arrival and use UPS for shipping. In fact, we *guarantee your awards will arrive by your requested delivery date or we will pay for your next order of equal or lesser value.
*Guarantee is for standard orders (1-6 items) only and does not include rush or volume orders.
Delivery Date
Your requested delivery date is the production time + the shipping time.
Production Time
Please allow 5-7 business days from customer approved award proofs. Rush orders are available at an additional charge.
Shipping Time
We use UPS to deliver all of our Awards & gifts. Shipping times vary from 2-5 days depending on your location .
Rush Service
RUSH Service is available if your delivery date is under 9-12 business days. (depending on your location) Fees vary depending how fast the award order is needed.
If Rush Service is required, Please contact us at 1-800-933-9606 or sales@ecarvers.com
